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Live Chat by HitTrax

LIVE CHAT is available most times Mon - Fri during business hours. If LIVE CHAT is offline, leave a message for our support team or use the contact form below.

Lost your previous orders due to computera crash? Don't worry, now you can download any previous orders purchased through HitTrax: Click Here to download previous purchases

In most cases, we provide fast support. Please allow time difference between Australia and your country. Before contacting support, check out the F.A.Q. page. This page contains solutions to our most requested support calls.

NOTE - HitTrax product related support is free however HitTrax does not provide free support to set up a computer, mail accounts, firewall and other security programs and musical instruments. These jobs are for qualified computer techs or other relevant product support staff. If we believe the support issue is related to a setting or configuration on your computer or a specific program then we will advise you to seek assistance from a computer tech. Otherwise, paid support for non HitTrax related issues is available at AU$50.00 per incident.

Need urgent support? Call our support team. If redirected to voice mail, clearly and slowly record your name, a short message and your phone number.

Call/Fax 03 9887 8127 within Australia
Call/Fax +613 9887 8127 International

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BEFORE SENDING ENQUIRY READ BELOW If it appears we have not responded within 24 hours (except weekends), check your Junk Mail or SPAM mail folder and ensure your firewall is not blocking our domain. Users of Earth link, Spamguard, Yahoo, Hotmail, Gmail and other mail services that require confirmation of a third party should note it is your responsibility to add the domain hittrax.com.au to the safe list before sending this email. HitTrax will not respond to automated requests for email verification. Phone support is available during the same times on (03) 9887 8127 within australia or +613 9887 8127 for callers outside Australia.